Frequently Asked Questions
Everything you need to know about your JAUS experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate various designers, we also include 'Fit Notes' to indicate if an item runs small, large, or true to size.
Do you offer international shipping?
Yes, JAUS ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.